Effective on January 1st, 2017: Every single screen we sell is covered by our outstanding lifetime warranty for as long as you keep your device. Screens sold prior to 1st January 2017 are covered by the warranty terms as described on your receipt.
Dead-on-Arrival (DOA) or any manufacturing defects are covered by this warranty.
In case of a warranty issue please log in into your account and create a support-RMA ticket. We will issue an RMA number and provide you with necessary instructions. Should we find the screen defective we will gladly replace it.
Note: damaged during shipping or cracked screens are not covered by our warranty if claimed more than 5 days after receipt. Damage claims filed later than the fifth day after the delivery date are not accepted.
Initial shipping costs in case of a return-for-refund are not refundable.
International customers (outside of the EU) are responsible for all shipping, taxes and customs duties costs.
Returns, RMA, Exchange
Returns are accepted within 45 days from the date of purchase. Customer is responsible for all return shipping costs.
RoyalMail shipping labels issued upon demand, payment can be deducted from refund in-case of return for refund.
£3.99 - UK Domestic returns
€8.99 - EU returns
An RMA number is required for all returns.
Please follow the steps below to submit an RMA request:
1. Submit a support ticket by clicking on My Support Tickets. Images related to the issue can be uploaded to the ticket as well.
2. After approving the return, we issue an RMA number and post return instructions to the support ticket (you will receive an automatic email notification). We reply promptly.
3. The screen is shipped to us.
4. We receive the screen from you and test extensively it if required.
5. We inform you of our findings and ship you the replacement or issue a refund.
If the screen received is not working properly, the customer needs to LOG IN to his or her account and create a new support ticket by clicking on SUPPORT TICKETS. Our technical support staff will then work with the customer to try to identify the problem, issue an RMA number if needed and arrange the exchange.
All returned screens must be in exactly the same condition as when they were originally shipped to the customer. The screen must be returned to us within 5 business days after an RMA number has been issued. All returned screens must have all original labels in place and be free of any signs of usage, tampering and dents.
Dead pixels policy
We have collected some information below about dead pixels and what are today's commonly accepted industry standards regarding this mater.
Wikipedia about dead pixels
Dell's support about dead pixels
"... display with up to 2 fixed pixels is within industry standards and is therefore considered an acceptable display ..."
Apple dead pixels policy
HP-Compaq dead pixels policy
The presence of dead pixels is not an indicator of the quality of the LCD screen. The possibility of dead pixels arises as part of the process of manufacturing LCD screens, and respective manufacturers do not regard the presence of 2-5 dead pixels as a defect that warrants scrapping the display. However, your satisfaction is our highest priority and we can arrange an exchange of your screen.
How to request a replacement screen:
Log in to your account at our website and submit an RMA request . We will issue an RMA number and provide shipping instructions. Then you can ship the received screen back to us for exchange. We will ship the replacement as soon as we receive your screen.
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